Most of our packages are shipped Fed Ex or UPS ground, aside from being expertly packed, carries insurance against breakage.
It is our policy to ship Fed Ex Ground whenever possible. We have found that it is by far the most cost-effective way to ship smaller packages safely. Packages shipped via Fed Ex Ground can be tracked easily.
Deliveries that do not require a signature may be left in a safe place, out of sight and out of the weather, at the FedEx driver's discretion. This could include the front porch, side door, back porch or garage area. If deliveries require special delivery instructions they must be noted at time of order.
How to find out what your shipping costs are after selecting your merchandise but before purchasing your order:
Our computer software automatically calculates the shipping charges. Therefore, if you place your items in the cart and proceed thru the checkout process, the computer will give you the shipping charges based on the information you provide and what items you place in the shopping cart. If for some reason you choose not to place the order you can cancel it before confirming it. If you have any questions concerning this process, fell free to contact us.
We will provide a quote on orders shipped motor freight.
Shipping times vary by product. In stock items usually ship within 2 days. Some of our products are shipped directly from the artist, in this case handling times are noted in the product description. We will contact you with shipping times on large items sent motor freight.
TRACKING YOUR ORDER
Upon shipment your tracking information will be emailed to you. You may track your shipment using the UPS or FedEx website.
METHOD OF SHIPPING LARGER/HEAVIER ITEMS
Standard motor freight is used for larger or heavier items. We will contact you with shipping times after arrangements are made, with 6-15 days being typical. We do not ship large items to Hawaii or Alaska.
On all motor freight deliveries, you will be notified via telephone by the delivery service at least 24 hours prior to delivery. When the freight dispatcher contacts you, please verify (and clarify if necessary) your delivery destination. They will arrange for an approximate time of delivery. Be sure to have the help you need, as most carriers deliver “curbside”.
NOTE: If no one is at home when delivery is attempted, you will incur a re-delivery charge. Please make sure someone is at the delivery destination to receive the order.
If your home is not accessible by delivery truck we may have to transport your merchandise to the nearest accessible point and it will be your responsibility to provide pick-up and transportation to your home.
Although damage claims are rare, they can happen and your products are insured against freight damage. Please be prepared to inspect your order when it arrives. You may have to open the cartons, in the case of motor freight, to look for transit damage. Please do not sign the bill of lading until you are reasonably sure the merchandise has been delivered in good condition. Once you sign the bill of lading you become the legal owner of the product and we can not file a damage claim. This is standard for all Trucking Companies. If you should discover damage, it is your responsibility to notify us immediately by phone or e-mail. You must sign the bill of lading with a note describing the damage you see. We will be happy to handle the claim on your behalf and ship out a new product to you as soon as possible.
You are responsible for all freight charges and restocking fees if you refuse the delivery unless damaged. Both the freight charges and the restocking fee will be subtracted from your refund when you refuse delivery or cancel your order while the merchandise is in transit.